Returns & Policies

Returns and exchange details

I take the extra the time to pack these well, with care, and to protect them. The packages are marked as FRAGILE in order to take that extra precaution against abuse from the shipping service.

If a lantern arrives with scratches in the paint, broken glass, or appears to have been crushed by the shipping service please contact me immediately so an arrangement can be made for an exchange or replacement.

Make sure you check your package the day you receive it. If you happen to wait 30 days and then find there is a problem I will not be able to offer you an exchange, return, or refund.

IMPORTANT: I ask that you read the ENTIRE description of the lanterns in the shop before making a purchase. I provide as much detail as possible so that you know exactly what you are getting. I will not accept any return or give out refunds because you didn’t read the description including construction, electrical parts used, color, size, etc.

The lanterns I use are real Kerosene Lanterns which means they are originally intended for rough use whether it’s for camping, in a storm, or providing some light and warmth. I convert these real lanterns into electrical. There will be times when a lantern will have small dimples or tiny dents in the metal. This is normal from the manufacture and in no way affects the quality and operation of the lantern. Any lantern I use that has larger dents or dimples will be discounted as a special deal in my shop. Some customers have actually requested that I provide lanterns like this for a more rustic and rough lamp. The lanterns I provide are new.

Refunds will be decided on a case by case basis. Damaged items can be exchanged or returned for a full refund. Make sure you contact me as soon as possible so we can discuss further. Please read my shipping policy as well as it also relates to returns.

 

Orders are considered lost after six weeks have gone by and will be replaced at that time if we can not locate it.


Payment Policy

Payment methods, terms, deadlines, taxes, cancellation policy, etc.

Coming Soon….


Shipping Policy

Shipping methods, upgrades, deadlines, insurance, confirmation, international customs, etc.

 

The majority of times I ship through USPS. It typically takes two days to arrive after I ship if ordered within the US. Other countries will be longer. I do ship worldwide.

Most times I ship Mon-Sat. Your order will usually ship same day or next depending on the time of day. On Saturdays there are times when items will not be able to ship until Monday.

Larger orders will be shipped using FEDEX or UPS.

It’s important that you check you shipping address before finalizing your order. Check for errors and correct. If an item is shipped back to me you will be 100% responsible for the shipping fees for me to resend it to you.

INTERNATIONAL CUSTOMERS: When the package is shipped to you there is a possibility you will be charged extra custom charges and taxes. Each country has a different policy and not all of them add these extra charges. PLEASE note that these charges are out of my control. When I ship the package the weights, dimensions, and custom description is accurate. You will be fully responsible for any extra custom charges that your post office may present to you. Check your country to see if you will be charged. Returns will not be accepted due to these charges. If an order comes back to me to due to custom charges, whether you never claimed the item or refused these charges, I will only refund the purchase price and not the shipping fee.

 


Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order or enter information on our site.

How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

       To quickly process your transactions.

How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use ‘cookies’?
We do not use cookies for tracking purposes
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.that make your site experience more efficient and may not function properly.

Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

Third-party links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Google
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We have not enabled Google AdSense on our site but we may do so in the future.

California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf
According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.
You will be notified of any Privacy Policy changes:
       On our Privacy Policy Page
Can change your personal information:
       By logging in to your account
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It’s also important to note that we do not allow third-party behavioral tracking

COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under the age of 13 years old.
Do we let third-parties, including ad networks or plug-ins collect PII from children under 13?

Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify the users via in-site notification
       Within 1 business day
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.